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Develop
and implement procedures for response and stabilizing the situation following
an incident or event, including establishing and managing an
Emergency
Operations
Center
to be used as a command center during the emergency.
A.
The Professional’s Role is to:
1. Identify Potential
Types of Emergencies and the Responses Needed
(e.g.,
fire,
hazardous materials leak, medical)
2. Identify the
Existence of Appropriate Emergency Response Procedures
3. Recommend the
Development of Emergency Procedures Where None Exist
4. Integrate Disaster
Recovery/Business Continuity Procedures with Emergency Response Procedures and
Escalation Procedures
5. Identify the
Command and Control Requirements of Managing an Emergency
6. Recommend the
Development of Command and Control Procedures to Define Roles, Authority, and
Communications Processes for Managing an Emergency
7.
Ensure Emergency Response Procedures are Integrated with Requirements of
Public Authorities (Refer also to Subject Area 10, Coordination With
Public Authorities)
B.
The Professional Should Demonstrate a Working Knowledge in the Following
Areas:
1. Identify Components
of Emergency Response Procedure
a. Reporting
procedures
(1) Internal (escalation
procedures)
(a) Local
(b) Organization
(decision-making process)
(2) External (response
procedures)
(a) Public agencies and
media
(b) Suppliers of products
and services
b. Pre-incident
preparation
(1) By types of disaster
(a) Acts of nature
(b) Accidental
(c) Intentional
(2) Management continuity
and authority
(3) Roles of designated
personnel
c. Emergency
actions
(1) Evacuation
(2) Medical care and
personnel counseling
(3) Hazardous material response
(4) Firefighting
(5) Notification
(6) Other
d. Facility
stabilization
e. Damage mitigation
f. Testing
procedures and responsibilities
2.
Develop Detailed Emergency Response Procedures
a. Protection of
personnel
(1) Personnel assembly
locations and process for ensuring identification and safety of all employees,
including appropriate escalation procedures as required
(2) Recognize and understand
the value of supplementing any relevant statutory precautions
(3) Identify options for
immediate deployment and subsequent contract
(4) Provide for
communication with staff, next-of-kin, and dependents
(5) Understand implications
of statutory regulations
b. Containment of
incident
(1) Understand the
principles of salvage and loss containment
(2) Understand options
available to supplement the efforts of the emergency services in limiting
business impact
(3) Understand possibilities
within business functions to limit the impact of a disaster
c. Assessment of
effect
(1) Analyze the situation
and provide effective assessment report
(2) Estimate the event’s
direct impact on the organization
(3) Communicate situation to
employees at involved facility and any other organization locations
(4) Demonstrate awareness of
the likely media interest and formulate a response in conjunction with any
existing public relations and/or existing marketing unit
d. Decide optimum
actions
(1) Understand the issues to
be considered when recommending or making decisions on continuity options
(2) Understand the roles of
the emergency services
(3) Maintain principles of
security (personnel, physical, and information)
3.
Identify Command and Control Requirements
a. Designing and
equipping the
Emergency
Operations
Center
b. Command and
decision authority roles during the incident
c. Communication
vehicles (e.g., e-mail, radio, messengers, and cellular telephones, etc.)
d. Logging and
documentation methods
4.
Command and Control Procedures
a. Opening the
Emergency
Operations
Center
b. Security for the
Emergency
Operations
Center
c. Scheduling
the
Emergency
Operations
Center
teams
d. Management and
operations of the
Emergency
Operations
Center
e. Closing the
Emergency
Operations
Center
5.
Emergency Response and Triage
a. Develop, implement,
and exercise emergency response and triage procedures, including determination
of priorities for actions in an emergency
b. Develop, implement,
and exercise triage procedures such as first aid and medical treatment;
identify location and develop procedures for transportation to nearby hospitals
6.
Salvage and Restoration
a. Assemble
appropriate team(s)
(1) Understand the need for
effective diagnosis of incident by telephone
(2) Understand the need for
effective assembly of relevant resources at the affected site
(3) Develop internal
escalation procedures to provide required level of resources on-site as
incident/response develops
b. Define strategy for
initial on-site activity
(1) Understand the need to
identify immediate loss mitigation and salvage requirements
(2) Understand the need for
and, if necessary, prepare an action plan for site safety, security, and
stabilization
(3) Identify appropriate
methods for protection of assets on-site, including equipment, premises, and
documentation
(4) Recognize potential need
to establish liaison with external agencies (e.g., statutory agencies,
emergency services such as fire departments and police,
insurers, loss adjusters, etc.), and specify type of information these
agencies may require
(5) Understand business
requirements and interpret them to aid physical asset recovery
(6) Establish procedures
with public authorities for facility access
(7) Establish procedures
with third-party service providers, including appropriate contractual
agreements
Copyright
2004 DRI International
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